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Solution

Use the Self-Service Form on the Navigator log in page: Navigator Page

Details

On the left side, under Main Menu find Reset my Password

Click on: Student/Applicant

Fill out the form carefully

Choose either SSN or Passport Number, you do not need both

Before clicking the Submit button, click the "I'm not a robot", select pictures related to image, then Verify

TIP: If you have a hyphenated last name (ex: John Doe-Smith), you must enter
your name without any hyphens or spaces (John DoeSmith).

Symptoms

I don't remember my password. How do I change my password?

Keywords

Navigator password student

Details (Optional)

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Solution Properties

Solution ID
041417710411724
Last Modified Date
Fri Jun 30 11:19:16 EDT 2017
Author
jcomeau

Applies To