Use the Self-Service Form on the Navigator log in page: Navigator Page
On the left side, under Main Menu find Reset my Password
Click on: Student/Applicant
Fill out the form carefully
Choose either SSN or Passport Number, you do not need both
Before clicking the Submit button, click the "I'm not a robot", select pictures related to image, then Verify
TIP: If you have a hyphenated last name (ex: John Doe-Smith), you must enter
your name without any hyphens or spaces (John DoeSmith).